Customer Story
FloWorks is a global provider of flow control solutions serving customers across industrial and commercial operations. With high invoice volumes and complex credit requirements, the accounts receivable team plays a critical role in managing risk, improving cash flow, and ensuring customers pay on time in an increasingly challenging risk environment.
Prior to implementing D&B Receivables Intelligence® powered by FIS GETPAID, FloWorks relied heavily on manual, spreadsheet-based credit and collections workflows. Collectors spent significant time sorting Excel aging reports and email inboxes to determine next actions, making it difficult to consistently prioritize accounts or identify risk early. Disputes were often surfaced late in the process, invoices could fall through the cracks, and limited insight into customer risk put pressure on cash flow, DSO, and internal efficiency.
FloWorks already trusted Dun & Bradstreet data to evaluate customer creditworthiness and wanted a way to embed those insights directly into daily collections activities. With D&B Receivables Intelligence, the team could bring trusted Dun & Bradstreet risk insights into a centralized A/R platform—allowing them to standardize processes, prioritize collections based on risk, and make faster, more informed credit decisions without adding manual work.
Collectors now work from a single dashboard that highlights what is coming due, what is past due, and which customers carry the highest risk. Risk‑based strategies, automated workflows, and templates help reduce manual tasks and enable consistent, proactive outreach. Disputes are identified and addressed earlier, improving resolution times and strengthening collaboration across finance, sales, and operations.
Since adopting D&B Receivables Intelligence powered by FIS GETPAID, FloWorks has achieved meaningful results:
Overall, collectors are able to touch every account more consistently, reducing exposure while helping the business get paid faster.
“The biggest benefit we’ve gotten from working with Dun and Bradstreet has been that we’ve been able to get good information to make good decisions and minimize risk within the company.”
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