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Answers to Our Most Commonly Asked Questions: Dun & Bradstreet D‑U‑N‑S® Number
What is a Dun & Bradstreet D‑U‑N‑S® Number?
A D‑U‑N‑S Number, or Data Universal Numbering System Number, is a unique nine-digit business identifier that has become the standard for identifying, connecting, and tracking millions of businesses worldwide. The D‑U‑N‑S Number is assigned once our patented identity resolution process, part of our DUNSRight methodology, identifies a company as being unique from any other in Dun & Bradstreet's Data Cloud. Once the D‑U‑N‑S Number is assigned, DUNSRight begins to formulate a Live Business Identity through identification of connections between entities (e.g., hierarchies) and addition of predictive and prescriptive scores and indicators, firmographics, and other attributes. The D‑U‑N‑S Number is required or recommended by many global industry and trade associations and is also used by the US Federal Government. Learn More
How is a D‑U‑N‑S Number used?

The Dun & Bradstreet D‑U‑N‑S® Number is used in dozens of countries around the world to identify and access information on businesses. A D‑U‑N‑S Number can be used to help validate a company's existence. It can provide key information such as the scores and ratings in a company's business credit file, which may include firmographic data (company name, address, phone number, etc.), and corporate family relationships (headquarters, branches, subsidiaries, etc.). Taken together, this profile of information is the basis of the Dun & Bradstreet Live Business Identity.

Potential partners and lenders can request a business credit report using a company's D‑U‑N‑S Number. The information in the report comes from Dun & Bradstreet's Live Business Identity and can be used to help you make more informed decisions about other companies, such as clients, suppliers, or partners.

Many companies and government institutions around the globe require a company to have a D‑U‑N‑S Number before it will engage with that company as a supplier or partner.

Does my company have a D‑U‑N‑S Number?

You can see whether your company has a Dun & Bradstreet D‑U‑N‑S® Number by searching for your company using one of the options below.

How do I get a D‑U‑N‑S Number?

Business owners or registered principals can request a Dun & Bradstreet D‑U‑N‑S® Number for free by completing an online application. This process may take up to 30 business days. If your company is required to obtain a D‑U‑N‑S Number for a government contract, you may get a D‑U‑N‑S Number for free using the links below. Canadian business owners can register for a D‑U‑N‑S Number on the DNB Express site. Apple uses the D‑U‑N‑S Number as part of its enrollment verification process for joining the Apple Developer Program or the Apple Developer Enterprise Program. Walmart also uses the D‑U‑N‑S Number as part of its processes.

What Information Will I Need to Provide to Get a D‑U‑N‑S Number for My Business?

To register for a Dun & Bradstreet D‑U‑N‑S® Number, you'll need the following information:

  • Legal name of your business (if your business is incorporated, you may also need to provide the incorporation information)
  • Headquarters name and address for your business
  • Doing Business As (DBA) or other name by which your business is commonly recognized
  • Physical address, city, state, and ZIP Code
  • Mailing address (if separate from headquarters and/or physical address)
  • Telephone number
  • Contact name and title of officer or owner
  • Number of employees at your physical location
  • Whether you are a home-based business
How do I update my existing D‑U‑N‑S Number information and Dun & Bradstreet business credit file?

US companies may request changes to the basic business information in their company's Dun & Bradstreet credit file. Any requested change is subject to Dun & Bradstreet's verification and acceptance processes. Business owners or registered principals can use the free Company Update to request changes. To use Company Update, please follow the steps outlined below:

  1. Visit Company Update.
  2. Click the Register button to create a user name and password or log in by entering your registered email and password.
  3. Click the Start Update Process tile to begin submitting changes to your business credit file.
  4. If you have questions regarding (or issues using) Company Update, please contact one of our Credit Advisors by calling 1-800-234-3867 toll free. You can also submit a Customer Service request online.

If your company is located in Canada, you can make these changes by calling 1-800-463-6362 or online.

If your company is located in the US and you are trying to do business with the US government, updates to the basic business information in your company's Dun & Bradstreet credit file must be made and submitted through our free Government iUpdate site. You may also contact the Dun & Bradstreet Government Customer Response Center at 1-866-705-5711.

Dun and Bradstreet Reports
How can I get a copy of my company's Dun & Bradstreet Business Report?

Dun & Bradstreet provides multiple free and paid options to obtain the information and/or Dun & Bradstreet scores and ratings on your company.

United States:
Company Update provides registered executive officers or owners convenient and free access to the business information in their Dun & Bradstreet files. Dun & Bradstreet recognizes the desire for businesses to manage their own business information. Company Update allows businesses to:

  • View, print, and submit updates to information in their own business profile.
  • Review and dispute inaccurate payment experiences reported on their company
  • Upload their balance sheet and income statement, or enter information manually
  • View and dispute any public filings reported about their company

Certain information about public companies cannot be updated via Company Update. If you have questions regarding (or issues using) Company Update, please submit a Customer Service request online.

Our free CreditSignal® product gives you an assessment of your Dun & Bradstreet scores and ratings and sends email alerts about changes to your scores and ratings*. To get unlimited access to your business credit information, including scores and ratings, our CreditBuilder product offers continuous monitoring of your Dun & Bradstreet credit file.

Outside the United States:
If you are outside the US, our Worldwide Network is an unrivaled alliance of Dun & Bradstreet and leading business information providers across the globe.

Some business information in my company's Dun & Bradstreet® report is incorrect; how can I get it corrected?

At Dun & Bradstreet, we strive for timeliness, completeness, and consistency of data. Updates to your business information may be submitted through our free Company Update service. Any requested update is subject to Dun & Bradstreet's verification and acceptance processes. Dun & Bradstreet recognizes the desire for businesses to manage their own business information. Company Update allows businesses to:

  • View, print, and submit updates to basic information in their own business profile.
  • Review and dispute payment experiences reported on their company
  • Upload their balance sheet and income statement, or enter information manually
  • View and dispute any public filings reported about their company

If you have questions regarding (or issues using) Company Update, please submit a Customer Service request online.

What do my Dun & Bradstreet scores and ratings mean?

You may contact a Credit Advisor at 800-700-2733 to discuss your company's Dun & Bradstreet scores and ratings or purchase a product that give you access to your Dun & Bradstreet scores and ratings.

You may view descriptions and definitions of Dun & Bradstreet scores and ratings online or watch a short video.

There is a public filing appearing in my report that has been satisfied (or settled or dismissed). How can I get it removed?

US companies may submit updates to company information through our free Company Update service. Once registered, select the Review Public Filings tile. If the status is shown as open or pending, you may upload the court documentation showing the settlement, dismissal, or satisfaction for review. If the status is shown as settled/dismissed/satisfied, and you still have concerns, or you are unable to access Company Update, please contact Customer Service at 1-800-234-3867.

Someone is reporting me as a slow payer. How can I find out who it is?

Dun & Bradstreet is not able to release the names of its trade data sources without their written consent. The vendor retains the right to withhold their identity for several reasons, which may include:

  • To protect the identity of your suppliers from your competitors
  • To protect the identity of their customers from their competitors

U.S. companies may view the industry reporting the slow pay and the approximate amount reported, with the Company Update Portal. You may also dispute the slow payment within Company Update, if you believe it is not accurately reported. At the time you dispute the payment, you may request a name release, but such a release is up to the data source providing the information to Dun & Bradstreet. If you have questions regarding (or problems using) Company Update, please submit a Customer Service request online.

US consumer credit agencies are required to disclose the names of sources specific to the payment experiences on their reports as a result of the Fair Credit Reporting Act. However, the Fair Credit Reporting Act only applies to consumer credit reporting, and not commercial credit reporting. The reporting of trade experiences in a Dun & Bradstreet report is a commercial credit reporting activity.

How can I challenge a payment experience in my report?

Payment experiences reflect how bills are met in relation to the terms granted. In some instances, payment beyond terms can be the result of disputes over merchandise, skipped invoices, etc.

Dun & Bradstreet reports the trade information that is received from the data source providing the information. If you believe a payment experience has not been accurately reported, an investigation request may be submitted using our Company Update website. Once registered, select the Review/Dispute Payments tile.

At the time you dispute the payment experience, you may request a name release, but such a release is up to the data source providing the information to Dun & Bradstreet. The disputed payment may remain on the report or be removed. If removed, the removal may be permanent or temporary, depending on various factors.

How can I add or update a Financial Statement in my report?

A financial statement is the best indicator of a company's financial strength. Dun & Bradstreet relies heavily on the financial statement to help derive certain scores and ratings. Supplying minimum financial data can be sufficient to help Dun & Bradstreet calculate scores and ratings; however, to help ensure we most accurately portray your company's credit strength, it is highly recommended you provide full financial details. Failure to provide this data may result in the report not fully reflecting your business's financial strength.

You have multiple options to submit your company's Financial Statements to Dun & Bradstreet:

  • Financial Statements may be directly entered or electronically uploaded using our Company Update web site. Once registered, select the Update Financial Statements tile.
  • Financial Statements can be emailed to stdept@dnb.com
  • Financial Statements can be mailed to:
    D&B Statement Update Team
    3501 Corporate Parkway
    Center Valley, PA 18034

Note: Dun & Bradstreet accepts a company's balance sheet and income statement. Accountant's opinion, if available, is preferred but not required. Balance and income statements will not be accepted if the figures do not balance; the data is old or missing; assets are submitted without liabilities; figures are projections or are a budget, a trial balance, or for a future date; data is ineligible; statements are prepared as a combined statement; figures are rounded or pro forma figures; or the financial statement is dated prior to a control change.

Where does Dun & Bradstreet get its data?

The Dun & Bradstreet Data Cloud is comprised of over 300 million business records and provides unparalleled depth and breadth of business information, with each record containing thousands of attributes. It is curated from tens of thousands of sources - including both online sources and our World-Wide Network of global data partners - and is updated 5 million times per day.

DUNSRight is the data quality process Dun & Bradstreet uses to help ensure the Data Cloud has the most comprehensive data available. Learn more about the DUNSRight process.

How do I obtain a report for another company?

We don't just provide data. We deliver what you and your teams need to know now to help accelerate your organization's growth and maximize its performance. Whether you're making decisions about a customer's creditworthiness, a supply chain partner's reliability, or a prospect's value, our products equip you with the right insights to help you move ahead of your competition.

If you do not have a contract with Dun & Bradstreet, you can order business credit reports on our retail sites.

How do I reset my password?

You can reset your password by clicking on the Forgot Password link on the tool that your company uses. If you have questions, you should contact your company's Administrator for the tool that your company uses. If you still have questions or need assistance, please submit a Customer Service request online.

Billing, Credit Card Statements, and Collections
I received an invoice for a product I never received. Who can I call for help?

Please contact the Accounts Receivable Help Line directly at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm Monday - Friday 8:00am - 6:00pm EST or send an email to receivablequestions@dnb.com.

Some of our products and services may be set up to automatically renew, and the invoice or charge may be for such renewal.

I see a charge from Dun & Bradstreet on my credit card. Who can tell me what it is for?

Some of our products and services may be set up to automatically renew and the charge may be for such renewal.

Please contact the Accounts Receivable Help Line at 1-800-872-4324 Monday - Friday 8:00 AM - 6:00 PM EST. A representative can work with you to determine what the charge is for.

Someone called me about collecting on an unpaid Dun & Bradstreet invoice. Who can I speak to?

For copies of invoices, receipts, and/or usage statements, you may call the Accounts Receivable Help Line at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST or send an email to receivablequestions@dnb.com.

I want to turn off my automatic renewal. How do I do that?

Your product or service subscription contract or the Product License Agreement can provide you with instructions on how to stop auto-renew and when you must notify us by to stop an upcoming autorenew. You can also contact your Relationship Manager. If you do not have or know your Relationship Manager, contact Customer Service at 1-800-234-3867 to request removal or stop of your automatic renewal provision.

How do I get a copy of my invoice/usage statement?

For copies of invoices and/or usage statements, you may call the Accounts Receivable Help Line at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST or send an email to receivablequestions@dnb.com.

My invoice is being sent to the wrong address. How can I get it corrected?

Please contact the Accounts Receivable Help Line directly at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST or send an email to receivablequestions@dnb.com. A Representative will work with you to update the billing address.

How can I add a P.O. Number to my invoice?

Please call the Accounts Receivables Help Line at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST or send an email to receivablequestions@dnb.com to add a P.O. Number to an invoice. A copy of the updated invoice will be emailed to you.

How do I make a payment?
  • Pay by Credit Card - Call the Accounts Receivable Help Line at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST and provide your credit card information. Receipts will be provided upon request.
  • Pay by check or money order - Please send your payment to the address listed below.

Dun & Bradstreet
P.O. Box 75434
Chicago, IL 60675-5434

To send an overnight payment, please send a check or money order to the address listed below. The phone number is listed to assist the carrier with the overnight delivery process

Dun & Bradstreet
c/o Northern Trust Bank/ Lockbox Dept.
350 North Orleans St.
Receipt & Dispatch, 8th Floor
Lockbox # 75434
Chicago, IL 60654
Phone: 312-360-7008

Where do I send a tax-exempt certificate?

Please email tax exempt certificates to receivablequestions@dnb.com. The certificate will be validated and processed by our tax department within 48 hours.

What number should I call to inquire about the status of a credit to an invoice, refund, or to verify whether a payment has been received?

To inquire about your account status, please contact the Accounts Receivables Help Line at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST.

I need a copy of Dun & Bradstreet's W-9 form. How can I get one?

Contact Dun & Bradstreet Accounts Receivable Helpline at 1-800-872-4324 Monday - Friday 8:00am - 6:00pm EST or send an email to receivablequestions@dnb.com. A W-9 will be provided within 24 hours.

SAM – System for Award Management (previously CCR)
What is SAM?

System for Award Management (SAM) is a free website that consolidates Federal procurement systems and the Catalog of Federal Domestic Assistance. CCR, FedReg, ORCA, and EPLS have been migrated into SAM (https://www.sam.gov/). All current and potential Federal contractors, grantees, and assistance award recipients are required to register in this database and are required to have a Dun & Bradstreet D‑U‑N‑S® Number prior to entry. Requests for issuance of or updates to a D‑U‑N‑S Number needed for Government purposes may be made online.

Is there a charge to receive a D-U-N-S Number to register in SAM?

There is NO CHARGE for issuance of an expedited Dun & Bradstreet D‑U‑N‑S® Number when it is required for Federal registration purposes.

For a comprehensive list of FAQs for US Federal Government D‑U‑N‑S Number and SAM Registration, visit our FAQ page.

What is my CAGE code?

The CAGE Code (Commercial and Government Entity Code) is a 5-character letter/number sequence (Example: 1SEC7) issued by the Department of Defense. A CAGE code is automatically assigned to a SAM registration.

You may contact CAGE customer service between 8am - 8pm EST at 1-877-532-2255.

For a comprehensive list of FAQs for US Federal Government DUNS Number and SAM Registration, visit our FAQ page.

Where can I find step-by-step instructions on how to create a SAM user account?

Help guides may be found at https://www.sam.gov under SAM Help.

You may contact the Federal Service Desk for SAM customer service between 8am - 8pm EST at the phone numbers below, or visit www.fsd.gov.
US: 866-606-8220
International: 334-206-7828
DSN: 809-463-3376

For a comprehensive list of FAQs for US Federal Government SAM Registration and D‑U‑N‑S Number information, visit our FAQ page.

I need assistance with my SAM registration. Who can I contact?

Help guides may be found at https://www.sam.gov under SAM Help.

You may contact the Federal Service Desk for SAM customer service between 8am - 8pm EST at the phone numbers below, or visit www.fsd.gov.
US: 866-606-8220
International: 334-206-7828
DSN: 809-463-3376

For a comprehensive list of FAQs for US Federal Government SAM Registration and D‑U‑N‑S Number information, visit our FAQ page.

Technical Support
How do I set up new users on my product?

Your system administrator should be able to set up new users for you. If you are the administrator, we provide training for some products in our Learning Portal. If you need further assistance, you can submit a case with our 24-hour technical support portal.

How do I get help with an error on my application?

Our Tech Support team is here to assist you 24 hours per day 7 days a week. Please submit a case at our technical support portal.

How do I get assistance administrating users on my product?

Your system administrator should be able to administrate users for you. If you are the administrator, we provide training for some products in our Learning Portal. If you need further assistance, you can submit a case with our 24-hour technical support portal.

How do I get help with modifying my account or profile?

Your system administrator should be able to modify your account or your profile. If you are the administrator, we provide training for some products in our Learning Portal. If you need further assistance, you can submit a case with our 24-hour technical support portal.

How do I reset my password?

You can reset your password by clicking on the Forgot your Password link on the tool that your company uses to log in to your product. Below are some direct links to reset passwords on some of our most common products.

If you need further assistance, you can submit a case with our 24-hour technical support portal.

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