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Dun & Bradstreet Global Product and Data Lifecycle (11-18)


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In order to deliver maximum value to our customers, we at Dun & Bradstreet strive to continuously enhance our products, data, analytics and the platforms and technology on which they run. As we offer more innovative solutions, address changing market demands and ensure compatibility with richer technology, we may decide to upgrade or discontinue certain products or platforms. We recognize that such actions may impact the way our customers operate, especially as they integrate Dun & Bradstreet data, products and platforms into their workstreams and business functions. To help our customers understand and manage these changes, we have described below the Dun & Bradstreet Global Product and Data Lifecycle. For additional information or assistance, our Customer Experience team stands ready to work with you.

Data elements.
Dun & Bradstreet collects thousands of data elements and continuously evaluates the value our customers place on those elements. Sources of data elements, and legislation impacting those data elements, are not always under Dun & Bradstreet's control and therefore Dun & Bradstreet cannot ensure maintenance of individual data elements during the term, provided that the use case and purpose of the Order will still be served. Dun & Bradstreet may also change the format of its reports, configurations and layouts provided that there is a functional equivalent.

Scores and Analytics.
Dun & Bradstreet regularly evaluates and performs routine maintenance on its scores and analytics. As a result, Dun & Bradstreet may discontinue a score in the following circumstances: (i) if the score underperforms on regular validation, (ii) the development data upon which the score was developed is deemed no longer viable, (iii) there are more than 2 other versions of the score available or (iv) if the underlying data is either no longer available due to legal restriction or otherwise, or is not of statistical or analytical value. In the event a score will be discontinued, Dun & Bradstreet will provide at least 12 months advance notice (or a shorter period as necessary to address material and imminent risks relating to regulatory or compliance requirements), and will provide customers with access to an alternative score. Dun & Bradstreet may also provide new versions of scores from time to time, but in such event, will maintain the prior version for a reasonable period of time.

Upgrades.
Dun & Bradstreet may upgrade customers to its next generation or replacement product with reasonable prior notice, provided that (i) there is no charge to a customer unless mutually agreed, (ii) the customer maintains access to the prior version for a reasonable period of time, (iii) the upgraded product serves the same use case with similar product capabilities and functionality, (iv) Dun & Bradstreet provides reasonable technical support and training, and (v) the terms of the original Order continue to apply, and any new features will be handled separately.

Sunsets.
Dun & Bradstreet may sunset a product with 12 months advance notice (or a shorter period as mutually agreed or as necessary to address material and imminent risks relating to regulatory or compliance requirements), in which case contracted fees after discontinuation shall be reduced to reflect the value of Services remaining to be delivered under the Order.

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