D&B Email IQ FAQs

What is D&B Email IQ?

D&B Email IQ is an application integrated with your email. This application helps users have more informed conversations, save time, and better prepare for meetings with seamless access to business intelligence from the Dun & Bradstreet Data Cloud, accessible through your email. The application uses innovative technology powered by machine learning and natural language processing to scan the prospects and customers you are interacting with to provide company firmographics, recommendations on additional contacts, and suggestions for similar companies to pursue. Features include:

  • Unlimited access to business profiles of the people you are contacting through your email, sourced from the Dun & Bradstreet Data Cloud


How do I participate?

The preferred way to install D&B Email IQ is to navigate to the D&B Email IQ AppSource listing, click on “Get it Now” and click “Continue” on the consent screen. Alternatively, you can install D&B Email IQ by through the web version of Outlook. Lastly, you can work with your IT team to deploy Email IQ to several users at your organization.


What information are you collecting?

During installation from the AppSource listing, you will be presented with the option to opt-in. If you have opted-in to the installation of D&B Email IQ, the application will collect limited data from the emails and calendar invites you send and receive in your email environment. Although we will access your emails and calendar invites, the data we collect will be limited to email addresses found in the “To” and “From” fields of the emails, as well as the business card information contained in an email signature. The signature of an email may include data elements such as name, job title and department, company name, email address, telephone number, fax number, company address, corporate URL, and social networking URL. To change your participation from full participation to limited participation, navigate to the Settings Panel and navigate to Agreements.


Will you be reading my emails?

For full participation: In order to collect this data, we will need to access your email but no human will be viewing your email messages or calendar invites. We have an automated process to access this data in real time and collect only the relevant business contact information. No other data will be collected or stored.

For limited participation: D&B will not be able to read or view any of your information. The only thing we will be able to view is whether your business contacts match with our existing business contacts. We utilize one-way encryption and D&B is not able to reconstitute the original information but we will be able to see if the information matches an existing contact in the Dun & Bradstreet Data Cloud.


What safeguards do you have to make sure email messages are not collected?

We are utilizing a state of the art model trained specifically on emails with a set of emails with annotated signature blocks. This model is trained to look specifically for the data elements found in a signature line, including known names and titles phone numbers, emails and URLs. Additionally, we use a speech identification model to identify any sentences that look like regular speech and ensure these are not collected. We limit our access to the minimum necessary to perform these tasks and any data that does not match a signature is disposed of instantaneously.


What safeguards do you have to make sure only business emails are collected and licensed?

The Dun & Bradstreet Data Cloud offers the world’s most comprehensive business data, including data covering hundreds of millions of businesses globally. We will leverage the Dun & Bradstreet Data Cloud and sell contacts once we have confirmed that they are related to a known business.


How will the contact information you are collecting be used?

Business contact data collected via D&B Email IQ may be incorporated into the Dun & Bradstreet Data Cloud and be used to enhance and improve our products by enabling businesses to manage their financial risks, protect against fraud and dishonesty, know who they are doing business with, meet their compliance and regulatory obligations and better understand organizations, industries and markets. Where permitted under applicable law, this information may also be used for sales and marketing purposes. For further details, please see the Dun & Bradstreet Privacy Notice.


How can I share feedback?

If you have installed D&B email IQ, in the menu (top left) – under “plugin feedback” you will be able to share any feedback or issues you are experiencing.


I no longer wish to participate, how do I uninstall D&B Email IQ?

To uninstall D&B Email IQ, navigate to File > Info > Manage Add-ins on the desktop version of Outlook. This will open the web administration screen. Navigate to the D&B Email IQ Tile, click on the ellipse on the bottom right of the tile and click remove. The contacts that you have already shared via D&B Email IQ cannot be unshared but anyone whose data was collected via the D&B Email IQ application may opt out of the use of their data by calling Dun & Bradstreet at 1-800-234-3867 or emailing custservprivacy@dnb.com (in the US) or clicking here : https://www.dnb.co.uk/utility-pages/third-party-data.html (in the UK or Ireland). These instructions are also available from the Dun & Bradstreet Privacy Notice