Companies in this industry repair computers and communications equipment, office machines, televisions and stereos, precision instruments, and other consumer and professional electronic equipment. No major companies dominate the industry.
Demand is driven by the installed base of electronic equipment, equipment failure rates, and the cost advantage of regularly maintaining and fixing broken and idle equipment, rather than replacing it. The profitability of individual companies depends on service accuracy, speed, and volume. Large companies have advantages in breadth of services, worker allocation, and the number of manufacturers and types of products supported. Small companies can compete effectively by specializing by manufacturer or product type and providing superior service. The US industry is fragmented: the top 50 companies account for about 45% of revenue.
Products, Operations & Technology
Repair and maintenance of computers and office machines provides about 30% of industry revenue; communication equipment, 20%; and consumer electronics, 10%. Other electronic and precision equipment repair and maintenance accounts for the rest.