Companies in this industry operate business service centers, including private mailing centers, copy shops, and other document duplication centers. Major US companies include Allegra Network, ARC Document Solutions, FedEx Office and Print Services, Minuteman Press, Sir Speedy, and The UPS Store. Major companies based outside the US include bpost (Belgium), PostCon (Germany), and Quality Post (Mexico).
Demand is driven by business spending, particularly spending by small businesses that lack in-house mailing and document preparation operations. The profitability of individual companies depends on efficient operations and good customer service. Large companies enjoy economies of scale in purchasing or leasing equipment such as printers and copiers. Small companies can compete by offering highly specialized services, superior customer service, or favorable locations. The US industry is concentrated: the top 50 companies account for about 55% of revenue.
Products, Operations & Technology
Major services are document copying and printing (65% of industry sales) and mailbox rentals and other mailing services (about 20%). Other sources of revenue for the industry include facsimile services, word processing, on-site PC rental, and office product sales.