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Product TrainingWhether you are looking for step-by-step instructions on how to get value from your solution or insight into data and content, our live webinars and on-demand training sessions will quickly make you an expert

Build Knowledge and Confidence Today for Tomorrow's Business Challenges

We know navigating dynamic data to achieve your business goals can be challenging.  Select from our course list and our engaging and knowledgeable Trainers will share tips, offer product expertise and answer your questions on the spot.

We have a common goal after all - assuring you get excellent value from your investment.

 

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Meet the Training Experts
Sharon Smith, Customer Training Specialist

sharon smith

Sharon Smith, Customer Training Specialist
Subject Matter Expert for DNBi and D&B Credit courses

SmithS@dnb.com, 303-805-8444

Leads the following training classes:
DNBi 101, DNBi 102, DNBi CA 101, D&B Credit, MyDNB.com,DNBi Professional, DNBi PRM, Data & Scores 101 & 102, SMS Scores Review, Supplier Risk Manager User & Admin, Supply Base Analysis

Customer Testimonials:
"Sharon Smith did an exceptional job answering all of my many questions - patiently, thoroughly, and professionally. She was extremely helpful." - Adam M.

"Sharon Smith seems knowledgeable and presented very well. The online training format was easy to follow. Handouts were easily downloaded." - Melinda W.

"The trainer made the class interactive which made it very helpful to follow along and stay with the flow of the class." - Paul N.

Danette DePina, Customer Training Specialist

danette depina

Danette DePina, Customer Training Specialist
Subject Matter Expert for D&B360 and Optimizer courses

DePinaD2@dnb.com

Leads the following training classes:
DNBi 101, DNBi 102, DNBi Professional, DNBi PRM, D&B Credit, Market Insight 101, 102,201,202,301 D&B360 User, D&B360 Admin, Global Reference Solution, Family Tree Portal, Intro to Hoovers, Hoover's Build a List, Optimizer Dashboard

Customer Testimonials:
"Trainer was fantastic, informative and thorough." - David C.

"Trainer knows her material." - Bob K.

"She was very prepared and her delivery was perfect." - Mike P.

Susan Taylor, Customer Training Specialist

susan taylor

Susan Taylor, Customer Training Specialist
Subject Matter Expert for Supplier Risk Manager and SMS Scores courses, and Data and Scores 101 & 102 courses

TaylorS@dnb.com

Leads the following training classes:
DNBi 101, DNBi 102, D&B Credit, MyDNB.com, DNBi Professional, DNBi PRM, Data & Scores 101 & 102, SMS Scores Review, Supplier Risk Manager User & Admin, Supply Base Analysis, Intro to Hoovers, Hoover's Build a List

Customer Testimonials:
"Use the style, pace ,and knowledge of Susan Taylor as a guideline for ALL trainers; she is super!" - William B.

"Susan is Fantastic, Great Personality; and even though this may be personal opinion, her voice does well over the phone. She is very engaging and approachable. "She made me want to learn". - Keith C.

"Susan was great with her tempo....She allowed for questions and never rushed. I had a great comfort level in the training which made me feel more comfortable asking questions. She did a very nice job." - Kevin P.

Erica Woodland, Customer Training Specialist

erica woodland

Erica Woodland, Customer Training Specialist

WoodlandE@dnb.com

Leads the following training classes:
DNBi 101, DNBi 102, DNBi CA 101, D&B Credit, DNBi Professional, Data & Scores 101 & 102, DNBi Optimizer, Intro to Hoovers, Hoover's Build a List, First Research, Hoovers Optimizer

Customer Testimonials:
"The trainer was excellent. I liked how she went into the tool to show navigation. She was prepared with great examples, and she engaged the audience using the chat function well." - Ryan B.

"She walked me through step by step with what I needed to do and was willing to work with me after the training to accomplish what I needed to." - Lisa K.

"Great teacher, was very patient, and I can understand her clearly. Continue to keep this great teacher who taught me about the system; she did a great job." - Lamon W.

Nina Wheeler, Customer Training Specialist

nina wheeler

Nina Wheeler, Customer Training Specialist
Subject Matter Expert for Intro to Hoovers, Hoover's Build a Prospect List and First Research courses

WheelerN@dnb.com

Leads the following training classes:
DNBi 101, Data & Scores 101 & 102, D&B360 Siebel User, Hoovers Optimizer, Intro to Hoovers, Build a Prospect List, First Research

Customer Testimonials:
"She was very professional, comprehensive training in a time considerate course." - Holly P.

"The trainer for this session (Nina Wheeler) did a great job of showing how the Hoover's tools can be applied to different contexts—which helped me see unexpected ways to make use of this tool as I manage my accounts." - Doug T.

"I thought the information provided was valuable and well-presented." - Theresa T.

Jay Sherwood, Customer Training Specialist

jay sherwood

Jay Sherwood, Customer Training Specialist
Subject Matter Expert on Market Insight 101, 201, 202 and 301 courses

SherwoodJ@dnb.com

Leads the following training classes:
Market Insight 101, 201, 202, 301, DNBi Optimizer, D&B360 Admin & User SMS Scores Review, Supplier Risk Manager User & Admin, Supply Base Analysis, Global Reference Solution, Family Tree Portal, Optimizer Dashboard, Hoover's Optimizer
Subject Matter Expert on Market Insight 101, 202, 301

Customer Testimonials:
"The trainer took his time to work with us. He asked if we had questions and he went at a pace where I could take notes and follow his instruction. He was patient and it was easy to listen to him." - Gena B.

"The speaker did great job highlighting key, important areas for the audience he was speaking to and answered all questions clearly and with very specific examples." - Dave J.

"Jay did an excellent job of explaining the different functions during the Build-A-List training and how each can be used to build your own list." - Anthony L.

Noor Karim, Customer Training Specialist (Bilingual)

noor karim

Noor Karim, Customer Training Specialist, (Bilingual)
Customer Training Specialist

KarimN@dnb.com

Trains classes on:
DNBi 101, DNBi 102, DNBi CA 101, D&B Credit, DNBi Professional

Customer Testimonials:
"Noor Karim was very knowledgeable and very easy to follow and understand in the training." - Mary Ann B.

"Noor did a very good job of explaining the product, leveraging the analytics, and using the data to make sound business decisions. He was excellent, knowledgeable, and patient." - Raj S.

"Noor Karim was very courteous and engaging." - Joanna S.

Jeremy Lowery, Instructional Designer and Developer

jeremy lowery

Jeremy, Lowery, Instructional Designer and Developer
Instructor-led and on-demand education and curriculum

LoweryJe@dnb.com
John Kelliher, Global Training Project Director

john kelliher

John Kelliher, Global Training Project Director

KelliherJ@dnb.com
Todd Mertz, Customer On-boarding and Training Leader

todd mertz

Todd Mertz, Customer On-boarding and Training Leader

MertzT@dnb.com
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