D&B Customer Service

How long will it take to deliver my product and how do I order a product if I only have the DUNS Number?

Delivery of any D&B product is subject to a number of variables. Please contact the D&B Customer Service Office to ascertain the time of delivery. To order a D&B product, you need to provide D&B with a number of details. For further information or guidance, contact the D&B Customer Service Office.

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How do I get my information onto D&B's database?

To list your details with D&B, click on "List or Update Your Company With D&B" at D&B's homepage (if applicable), or contact the D&B Customer Service Office.

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Privacy & Security

What is D&B's privacy policy and what security measures does D&B maintain on its Web servers?

Why can't you give me my subscriber number over the phone, even when I provide you with my company details? Why do you need proof of who I am?

What is D&B's privacy policy and what security measures does D&B maintain on its Web servers?

In an effort to maximize security, D&B uses the Netsite Commerce Server from Netscape Communications, which uses an RSA RC4-Export encryption key that is 128 bits with 40 secret. This is considered a medium-grade encryption key. While it is not impossible to break a message encrypted with 40-bit RC4, it would be substantially difficult to factor the numbers involved.

Certain jurisdictions may impose restrictions on the use or importation of security products. You should check with your jurisdiction to determine if any such restrictions exist. D&B is not affiliated with Netscape or RSA Data Security, Inc. and does not make any of their products available. D&B makes no guarantees that your transactions will be secure.

Learn more about D&B's data protection practices.

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Why can't you give me my subscriber number over the phone, even when I provide you with my company details? Why do you need proof of who I am?

Authorized use of your D&B account requires your subscriber number and password for all online enquiries; and your subscriber number for phone inquiries. This is for your protection to ensure no unauthorised use.

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Critical Error messages

A Critical Error message is returned when the D&B product access engine encounters an abnormal condition. If you receive one of these messages, please contact your local Customer Service Center.

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Why can't I log on? Do I need to log out and log on again? Do I need to just refresh the screen?

To log on to D&B's Online Systems, you need to ensure you have a correct access code, password and are in the correct D&B country site. If you experience difficulties, try refreshing your screen or logging out and logging on again. If further difficulties are experienced, contact the D&B Customer Service Office.

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What does the following message mean and what should I do? "You are about to enter into an unsecure server - do you want to continue? Yes or No"

The message "You are about to enter into an unsecure server - do you want to continue? Yes - No" means that your transaction may be viewed by other sources.

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D&B Products

Does D&B offer more USA products than what is available via the Web site?

Why is my report late? Why is my report missing financials?

How long will it take to deliver my product and how do I order a product if I only have the D-U-N-S Number?

How do I get my information onto D&B's database?

Does D&B offer more USA products than what is available via the Web site?

D&B offers a wide variety of credit, marketing and purchasing products/services in local countries worldwide. In addition, these services are available through a number of different contractual and payment options. To learn more or to obtain information about these products and services please contact your local D&B Customer Service Center.

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Why is my report late? Why is my report missing financials?

Delivery of any D&B product is subject to a number of variables. Please contact the D&B Customer Service Office to ascertain the time of delivery.

Filing requirements vary from country to country and from one type of legal form to another. For further information, contact the D&B Customer Service Office.

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